Onboarding Manager

Job description

“Segmentify” is an e-commerce personalization platform that helps online retailers to optimize their conversion rates by enabling them to deliver a unique shopping experience for each visitor. Segmentify tracks each individual visitor’s behavior in real-time and makes them smart product recommendations by using in-house developed AI technology.

 

We have a dynamic and passionate compact team dedicated to create a SaaS solution to create a better and personalized web experience to visitors and customers. We are selected as one of the 25 Machine Learning Startups to Watch In 2018 by Forbes magazine. We are one of the fastest growing start-up in AI based e-commerce solutions with multiple investment rounds and 5 offices in globe.


Role

We are looking for an onboarding manager who is obsessed to be customer’s advocate and delivering superior experience to customers. You will be responsible for ensuring our customers get the best value out of Segmentify platform. The role encompasses nurturing customer growth, driving retention and ensuring customer satisfaction. Working hand in hand with the customer to drive insight, value and promote advocacy ultimately ensuring customer fulfilment and success.

 

You will collaborate with sales team to understand customer requirements, guide customer success developers to convert those requirements into campaigns and widgets by aligning Segmentify’s capabilities. You will be responsible for managing all aspects of the customer relationship - and lifecycle post-onboarding, including retention and account growth. 

 

Customers and their success are our top priority. With help of you, our customers can get most out of world’s most intelligent personalisation platform and offer a personalised shopping experience to their visitors with your guidance. You will be offered quarterly bonuses if you hit your KPIs based on closing tickets, helping customers to increase conversion and making our customers happy. 

Job requirements

  • BA/BS preferred or equivalent work experience with demonstrated proficiency
  • Well organised; handle multiple accounts & assignments simultaneously
  • Fluent English Speaker
  • Strong project management skills
  • 2+ years of prior account management and/or customer success experience, preferably within enterprise software or SaaS
  • Strong verbal and written communication & presentation skills; extraordinary listening skills
  • Strong problem solving & analytical skills; formulates solutions that deliver real business value
  • Proactive, ambitious and commercially orientated
  • Knowledge of the e-commerce market and/or experience with online brands & retailers
  • Owning overall relationships with assigned clients, which includes: increasing adoption, ensuring retention, driving growth and satisfaction

Bonus

  • Knowledge about web analytics (Google Analytics and Ecommerce Module is preferred)
  • Experience with service desk or customer ticketing systems (Zoho Desk is preferred)
  • Basic understanding of customer integrations with APIs
  • Knowledge of web development technologies: CSS, HTML and JavaScript